Behavioral Health Clinic Operations Workshop

Module Breakdown of this Workshop

• Module 1: Introduction.
  • Evaluating strengths and weakness of current operations.  Employee skillsets.  Daily operations.  Long term forecasting.  Gaps in communication.  Gaps in follow through.  Wasteful practices.  Billing practices/What is being left on the table.  Client satisfaction.  Employee retention.
    
    
• Module 2: Evaluation and strategies for improved efficiencies.
  • Starting at the from desk and finishing in the billing department.  Decreasing costs while increasing revenue. Looking at the numbers.  Creating useful data driven reports.
    
    
• Module 3: Elimination of waste without compromising quality of care.
  • Staffing patterns. Overlap. Job descriptions and responsibilities.  Follow through communication and essential tasks.
    
    
• Module 4: Creating positive culture change.
  • Top-down role modeling and messaging.  The importance of team buy-in.  The importance of stakeholder buy-in.
    
    
• Module 5: Maximizing  productivity with positivity and without burnout.
  • Systems for rewarding productivity, commitment and quality services.  Checks and balances.
    
    
• Module 6: The power of education and training.
  • Creating clear pathways for growth and learning for all.
    
    
• Module 7: The value of enhancing accessibility and open communication for staff and clients.
  • Bottom-up messaging and commitment.